User Agreement

Turnaround Time

The turn around time on your order with NAVIG8 Marketing starts when you’ve paid the invoice for your order(s), we have all information required to complete your order (artwork, shipping info, etc.), and your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays.  The most up-to-date turnaround time will be listed on your quote and invoice.

 

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of NAVIG8 Marketing control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate. Contact us for current rush production availability.

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Rush Orders

NAVIG8 Marketing will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. The customer may be responsible for any expedited shipping charges associated with the order.

 

Screen Printing and Embroidery Minimums

All minimums for NAVIG8 Marketing are listed independently through our website, but an approximate condensed version for apparel is:

 

• 1 Ink Color: 6 piece minimum (white tees only)

• 1 Ink Color: 12 piece minimum

• 2 Ink Colors: 18 piece minimum

• 3-6 Ink Colors: 36 piece minimum

• Full-Color Process Printing: 72 piece minimum (white tees only)

• All minimums vary per design and garment color

• Embroidery has a 6 piece minimum for garments

• Caps for embroidery require a 12 piece minimum

 

If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us. Additionally, there is a minimum of 36 pieces for contract printing.

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Under-Runs & Spoilage

Due to the nature of this business, NAVIG8 Marketing will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

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Pricing 

Estimates, quotes, proposals, etc. expire within 15 days and are subject to change upon review of submitted artwork. NAVIG8 Marketing reserves the right to change pricing without notice.

 

Payment Terms

We require a 100% payment on all orders. If your school/organization requires different payment methods please contact us.  We accept all major credit cards, cash, or check payments. If you pay via check, the turn around time on your order will not begin until your check clears. Resellers/Brokers must provide a copy of your current valid State Resale Certificate.

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Sales Tax Exemption

Schools, government agencies, non-profit organizations, and other tax-exempt eligible organizations can apply for, and receive, sales tax exemption status through their state government. Customers who are purchasing for a tax exempt organization may provide state tax exempt information via their NAVIG8 Marketing customer account on the NAVIG8 Marketing website or send a copy via email to info@navig8marketing.com for review and approval to purchase sales tax exempt.

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Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $25.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, we start to work on different aspects of the job, changes become costly and time-consuming.​

 

Cancellations & Restocking Fees

Cancellations made after the order has been placed will be subject to a restocking fee plus any additional fees required to cover services already rendered. If the order is completed no refund will be issued. No cancellations will be accepted once production or any manipulation of the garments (printing, embroidery, etc.) has begun on the order.

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Artwork

All files must be 300 PPI or vector format to avoid any art fees. The design should be sized to the size you would like it to print. The text must be converted to outlines. Printing can only be as good as the artwork. NAVIG8 Marketing will not be responsible for poor quality printing due to poor artwork. Prior to placing your order, we request that you send a copy of your art and any questions regarding its print ability to info@navig8marketing.com. We will review your artwork and make recommendations for achieving the best imprint possible, generally within 24 hours.

NAVIG8 Marketing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

 

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your items will print. NAVIG8 Marketing will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

 

Due to variances in computer monitors and printers, colors in an artwork proof or mockup are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply. 

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Screen Fee

Our screen fee is per color, per side, per design, per order and regardless if it is a repeat order. This is the mold we create for your order. Payment of a screen set up fee does NOT constitute the purchase of a screen. We store all screens for up to 30 days with no screen fee within that time period for exact repeat orders. The scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens. Please keep the max imprint sizes in mind when ordering for youth and adult sizes.

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Digitizing Fee

A digitizing fee is a one-time charge for converting artwork/logos, into a digital format suitable for embroidery machines. It ensures the design is stitch-friendly. Our digitizer examines the artwork, determines the stitch path, and creates a digital file that the machine can read. The digitized file can be used for multiple embroidery projects, unless there are significant changes to the design. 

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Max Imprint Sizes

Please note that not all shirts are manufactured exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.

 

• Youth Sizes - 11” W x 12” H

• Adult Unisex - 14" W x 14" H

• Ladies Sizes - 12" W x 13" H

 

NOTE: We scale your art to fit the smallest size in your order. We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens.

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Specific Measurements When Printing

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided NAVIG8 Marketing will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below the collar). We do use a laser alignment system to guide our printers into where the image should be, however, shifts in the image up to a 1/4″ are going to occur.  We do our best to load the shirts for optimal placement in accordance with the proof. 

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Copyrights and Ownership

In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs, and other visual presentation materials supplied by NAVIG8 Marketing shall remain the property of NAVIG8 Marketing and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of NAVIG8 Marketing.

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Out of Stock Items

NAVIG8 Marketing is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

 

Customer Supplied Garments

NAVIG8 Marketing cannot control and may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print or embroidered quality or durability on any work done with customer supplied garments and therefor we do not take customer supplied goods.

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Fulfillment Centers

NAVIG8 Marketing ships from our warehouses in Port Saint Lucie and Miami, Florida. While we are based in Florida, we proudly serve customers across the United States through our nationwide network of fulfillment hubs. With facilities on both the East and West Coasts, we automatically select the location that ensures the fastest turnaround time for your order.

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Shipping and Store Pickup

Please note that NAVIG8 Marketing is not responsible for any shipping delays caused by third party shipping carriers. All orders are shipped via ground service using UPS or FedEx. We do not offer in-store pickup, as our staff and production teams are solely focused on printing, packing, and shipping orders directly to our customers. We do not operate a physical storefront; however, we do have regional sales representatives available for on-site visits to assist with large corporate orders. All other sales inquiries are handled efficiently through phone via 954-980-4025 or virtual support via info@navig8marketing.com.

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Garment Disclaimer

NAVIG8 Marketing is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

 

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, we cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.

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Screen Printing Care & Maintenance 

To ensure the longevity of your screen-printed apparel, always turn the garment inside out before washing. Use cold water and a gentle cycle with mild detergent, and avoid bleach or fabric softeners, as these can cause fading or cracking in the print. Never dry clean screen-printed items. For drying, hang drying is preferred, but if using a dryer, tumble dry on low heat. Do not iron directly on the printed area; if ironing is necessary, turn the garment inside out or place a cloth over the print. It's best to wait 24 to 48 hours after receiving your item before washing it for the first time. With proper care, your screen-printed designs will stay bold and vibrant wear after wear. 

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Embroidery Care & Maintenance 

To keep your embroidered garments looking sharp and well-maintained, we recommend turning them inside out before washing. Machine wash in cold water on a gentle cycle using mild detergent. Avoid bleach, fabric softeners, and harsh chemicals, as they can weaken the embroidery threads over time. Do not wring or twist the garment, as this may distort the stitching. When drying, it's best to hang dry, but if you use a dryer, tumble dry on low heat. Ironing should be done with the garment inside out or with a pressing cloth placed over the embroidery to prevent damage. For long-term care, store garments in a cool, dry place and avoid direct sunlight to preserve thread color. Proper maintenance will keep your embroidered pieces looking clean, crisp, and professional for years to come. 

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DTF Care & Maintenance 

To keep your DTF (Direct to Film) printed garments looking their best, we recommend turning them inside out before washing. Machine wash in cold water on a gentle cycle using mild detergent, and avoid bleach or fabric softeners. Do not dry clean. For drying, hang drying is ideal, but if you must use a dryer, tumble dry on low heat. Avoid ironing directly on the printed area—if ironing is necessary, turn the garment inside out or use a pressing cloth over the design. Allow 24 to 48 hours after receiving your garment before washing it for the first time. To maintain the longevity of the print, avoid excessive stretching and store garments in a cool, dry place away from direct sunlight. Proper care ensures your custom design stays vibrant and durable.

 

Out of Stock Items

Due to the wide variety of brands, styles, colors, and sizes NAVIG8 Marketing does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. We will not be held liable for delays due to the manufacturer for out of stocks or discontinued items. In these cases, the customer will be notified immediately and provided with other options.

 

Satisfaction Clause

NAVIG8 Marketing will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

 

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. NAVIG8 Marketing will not be responsible for errors with your order if notified after 24 hours of receiving the goods. While we do quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

 

Claims & Reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of the order size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 24 hours of the date of delivery. Please email info@navig8marketing.com to submit your claim. If NAVIG8 Marketing is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you return the misprinted shirts back to our shop. NAVIG8 Marketing will not be responsible for any shirts sold or given away prior to returning the order.

 

Signs and Decal Installation

Prior to ordering any signage (example: decals for storefronts and/or office space) please obtain permits required by any association, landlord, and/or city. NAVIG8 Marketing does not offer city permits. 

 

Installation services are offered Monday-Saturday at various times depending on the current installation schedule. One of our installers will contact you 1 day prior to confirm the installation time. In case of bad weather, your installation may be rescheduled. There is a separate fee for installation services and our recommended installers are highly skilled and competent.

 

If NAVIG8 Marketing is installing, our installers will require a clean area for the walls/windows/vehicles in which are to be worked on. We ask you to make arrangements to clean walls/windows/vehicles prior to installation. We cannot undertake any work for you other than installing NAVIG8 Marketing products. Our standard installation charges are for guidance only and may vary if more time is required than expected. 

 

If installation from NAVIG8 Marketing has been declined, we cannot be responsible for any damage caused to the printed decals/signs and you will be liable for any costs incurred in the case that the decals/signs may need to be replaced due to improper installation.

 

If an installation is undertaken by someone else, we shall not be liable for any claim arising with decals/signs. We cannot accept responsibility and cannot guarantee the up to 2-year durability of decals/signs once the installation is done by someone else.

 

NAVIG8 Marketing Customer Agreement, Policies, Terms, and Conditions are subject to change without notice.